Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@shopfashionbuzz.com. Please note that returns will need to be sent to the following address: 329 E 5th St, Connersville, IN. 47331
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customerservice@shopfashionbuzz.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@shopfashionbuzz.com.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@shopfashionbuzz.com. Please note that returns will need to be sent to the following address: 329 E 5th St., Connersville, IN. 47331
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customerservice@shopfashionbuzz.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@shopfashionbuzz.com.
At Fashion Buzz, we strive to provide you with the highest quality products. If you receive a damaged item, please contact our customer service team within 3 days of delivery to initiate a return process.
What to do if you receive a damaged product:
- Take photos of the damaged product and packaging.
- Contact our customer service at customerservice@shopfashionbuzz.com with your order number and a description of the damage.
- We will provide you with a return shipping label and instructions to return the damaged item.
What happens after you return a damaged product:
- Once we receive the returned item, we will inspect it to verify the damage.
- If the damage is confirmed, we will issue a full refund to your original payment method.
- In some cases, we may offer a replacement product, depending on availability.
Exceptions:
- Damage caused by mishandling after delivery is not covered by this policy.
- For items with visible signs of wear and tear, a partial refund may be issued at our discretion.
For further questions regarding damaged product returns, please contact our customer service at customerservice@shopfashionbuzz.com.